FAQs

• 1. What types of reptiles do you sell?

  At Paul’s Cool Scales, we offer a variety of healthy, vibrant reptiles, including bearded dragons, ball pythons, leopard geckos, corn snakes, and more. Our selection is curated to suit both beginners and experienced keepers. Check our shop page for the latest available species!

• 2. How do you ensure the health of your reptiles?

  Every reptile at Paul’s Cool Scales is raised with meticulous care, including proper nutrition, housing, and regular health checks. We prioritize ethical husbandry to ensure our animals are healthy and ready to thrive in their new homes.

• 3. Do you provide care instructions for my new reptile?

  Yes! Every purchase comes with a detailed care guide tailored to your specific reptile, covering housing, diet, and maintenance. I’m also available for follow-up questions to ensure you and your new friend get off to a great start.

• 4. Can I visit your facility to see the reptiles before buying?

  Currently, Paul’s Cool Scales operates primarily online to keep our reptiles in optimal environments. However, you can browse detailed photos and descriptions on our shop page, and I’m happy to answer any questions or provide additional images upon request.

• 5. What is your return or refund policy?

  We want you to be thrilled with your new reptile! If there are any issues with your purchase, please contact us within 48 hours of delivery. We’ll work with you to address concerns, though returns are subject to specific conditions to ensure the animal’s well-being.

• 6. Do you ship reptiles, and is it safe?

  Yes, we offer safe, professional shipping for our reptiles, using climate-controlled, secure packaging to ensure they arrive healthy. Shipping is available within the U.S., and we’ll provide tracking details and care instructions for the journey.